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Privacy Policy

Prestige Flats is dedicated to protecting your privacy and safeguarding your personally identifiable
information. We respect your privacy and we use our customer’s information in a responsible manner,
we are committed to adhering to the principles of applicable data protection and privacy laws.

As of May 2018, Prestige Flats has updated the Privacy Policy to include the General Data Protection
Regulation (GDPR). GDPR is a comprehensive European Union (EU) data protection law that will
strengthen the protection of the individual’s right to personal data protection, reflecting the nature of
data protection as a fundamental right for the European Union. The GDPR applies to organizations that
collect and process personal data of individuals in the EU for their own purposes.

The following Privacy Statement explains and outlines the information we collect, our methods of using
it, and how handling this information will enhance your experience on our websites and services.

What Personal Information Do We Collect About You?
Prestige Flats does not collect personally identifiable information when you browse the website unless
you voluntarily and knowingly provide such information to us.

In other words, we won’t know your name, email address, or any other personally identifiable
information simply because you browsed the Prestige Flats websites unless you access the website from
a link in an email that we sent;
When we do need to collect personally identifiable information from you, we will ask you, your
employer, your relocation company, or travel agency to voluntarily supply us with the information we
need. For example, if you would like to make a reservation at one of our properties, we will ask you for
information such as name, address, telephone number, email address, credit card number and room
preference to process your reservation. We may collect this information directly from you by telephone,
fax, email, at the counter, upon completion of an application or enrolment form, or through your use of
our websites.

Information may also be collected as part of:
(i) fulfilling reservation or information requests,
(ii) registering for Prestige Flats program membership,
(iii) submitting a job application,
(iv) submitting a credit application, or

(v) responding to communications from us (e.g., surveys, promotional offers, or reservation
(vi) registering for or responding to a subscription request for our newsletter.


We endeavour to collect information only with your knowledge and with your permission if necessary.

Types of Information We Collect.

The types of personally identifiable information that we collect may include your name, home, work and
email addresses, telephone and fax numbers, credit card information, gender, date of birth, and other
information necessary to fulfill special requests, (including, but not limited to: room preferences and
health conditions that require special accommodations.)
Prestige Flats may also collect non-personally identifiable information about you, such as your use of our
website, communication preferences, travel habits, aggregated data relative to your stay, and responses
to promotional offers and surveys.
You may be offered the choice not to submit your personal information or to decide what
communications you want to receive from us. However, doing so may cause certain transactions to
become affected. For example, failure to provide your name will prevent the processing of reservations.
How We Use Your Personal Information
Prestige Flats will never sell your information to third parties or allow its use in any manner except with
the purpose to ensure the business relationship that you wish to establish with us.
To Provide, Personalize, Measure, and Improve our Advertising and Marketing.
To send you promotional messages, marketing, advertising, and other information that may be of
interest to you based on your preferences (including information about Airbnb or partner campaigns
and services) and social media advertising through social media platforms such as Facebook or Google).
Conduct profiling on your characteristics and preferences (based on the information you provide to us,
your interactions with the Airbnb Platform, information obtained from third parties, and your search
and booking history) to send you promotional messages, marketing, advertising and other information
that we think may be of interest to you.

For quality assurance purposes.
To solicit a review from you.
If you are in the European Economic Area (“EEA”), we only process your Personal Information based on
a valid legal ground, including when:
You have consented to the use of your Personal Information, for example for marketing purposes or to
track your online activities via cookies and similar technologies.
We need your Personal Information to provide you with our Services, for example for account
registration and management or to respond to your inquiries.

We have a legal obligation to use your Personal Information, for example to comply with tax and
accounting obligations, or anti-terrorism laws.
We or a third party have a legitimate interest in using your Personal Information. We have a legitimate
interest in using your Personal Information for product development and internal analytics purposes,
and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a
third party’s legitimate interests to process your Personal Information when these interests are not
overridden by your rights and interests.

How We Share Your Personal Information
We may disclose your information to others with that purpose in the following ways:
when we have received your consent to do so;
when we communicate with employers, relocation companies, travel agencies, companies or
organizations, who have made reservations, agreed to make payments, arranged for discounts, or
purchased services on your behalf or if you use our services under a corporate or other commercial
if you seek to have your rental charges invoiced to your employer or any other third party, processing
when we report to credit card issuers, credit reporting and fraud checking agencies and debt collection
if you choose to do business with us through, or with the assistance of, your employer’s or any third
party’s travel agent, relocation company or other intermediary, we may disclose personally identifiable
data about you to the employer or other intermediary to make, modify or cancel a reservation made by
or with the assistance of the agent, to respond to questions or comments made by the agent on your
behalf, to facilitate any other task that the employer or intermediary advises us that you intend for the
agent to fulfill, or that such an agent would, as a matter of industry practice, typically fulfill;
in situations where sharing or disclosing your information is required in order to offer you services you

when companies or service providers that perform business activities on behalf of Prestige Flats require
such information (e.g., credit card processing, customer support services, market research
administration or database management services);
when a housing complex or other property leaves the Prestige Flats system and access to your
personally identifiable information is necessary to facilitate business operations or meet contractual

in the event Prestige Flats is merged with or acquired by another company;
to comply with legal or regulatory requirements or obligations in accordance with applicable law or
court order, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or
other governmental request, to operate our website properly, or to protect or defend our rights or the

rights or well-being of our employees, users or others or if you are involved (or are suspected by
governmental authorities or our security functions to be involved) in any illegal activity, even without a
subpoena, warrant or court order; or
in case of emergency such as to safeguard the life, health, or property of an individual.
with your consent we may post your testimonial on the Site along with your name. If you would like
your testimonial removed please contact us.
If information is shared as mentioned above, we will limit the scope of information that is furnished to
the amount necessary for the performance of the specific function. We may confirm personal
information you provide us on applications and forms, or as a resident of one of our communities, with
third parties, such as your bank, employer, present mortgage company or landlord, utility providers,
government entities, credit agencies, and other businesses where you have an account or a credit card.
Unless otherwise precluded by legal process, we require third parties to protect your personally
identifiable information and abide by applicable privacy laws and regulations.

Use of Email
We will use your email address to send a confirmation and, if necessary, might use the other
information to contact you for help in processing the reservation. We will also use your email address
send you pre-arrival confirmation details;
notify you about special offers and promotions;
send you copies of your bills when you request them; and
send you periodic satisfaction or market research surveys.

As part of our commitment to keep you up to date and informed we may contact you via mail, email,
telephone, or by other means to confirm your departure date, ensure your customer satisfaction, notify
you of new Prestige Flats products and services, or upcoming Prestige Flats special offers, events,
enhancements, or other relevant information that may be of interest to you. You may also receive
mailings or other communications from carefully selected partners, such as our referral partners or our
customer satisfaction surveyors. We may offer you the option to decline any or all of these
communications by following the directions included in our emails or other communications, or by
contacting Prestige Flats directly.
Prestige Flats strives to keep all our customers and visitors informed and equally able to take advantage
of the benefits offered by Prestige Flats and its strategic marketing partners. However, if you reside
outside of Canada, certain data privacy regulations may require us to obtain your permission before we
send you information that you have not requested from us.

In some cases, your permission will be implied from the nature of the service requested or transaction
undertaken. For example, Prestige Flats may collect and use personally identifiable information that you
volunteer, or behavioural data or information collected in the aggregate. In addition, your permission will
be deemed given for communications from us that are necessary to fulfil transactions and services that
you request.

It is Prestige Flats’ intent and one of our missions to keep your personal information accurate, complete,
and up to date for the purposes for which it is used. You can help us ensure that your contact
information and preferences are accurate and complete: you can contact us with the request to correct,
update, delete or deactivate it by contacting us by email, telephone, or postal mail at the contact
information listed below. Please provide your full name and street address and telephone number on
your request.

To update or change your information or to opt-out of receiving marketing material:
Follow directions on a marketing e-mail or direct mail communication from us, or
Call 1.438.346.2834, or

Send an email with your current contact information to, or
Send a request with your current contact information to:

Prestige Flats
Attn: Marketing Department
2001 Blvd. Robert Bourassa,
Suite 1700,
Montreal, Quebec,
H3A 2A6

Prestige Flats will take reasonable steps to implement your request to opt out. However, please note
that due to production and mailing timelines, it may take approximately six weeks to make the
requested change and, until that change takes effect, you may still receive promotional information
from us.

Although we will make no more marketing use of information you have asked to be deleted,
occasionally, information that you request to be removed will be retained in certain files for a period of
time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of
information may be stored indefinitely on: backup systems, or within log files due to technical
constraints, or for financial or legal requirements.

Prestige Flats recognizes the importance of information security, and is constantly reviewing and
enhancing all technical, physical, and logical security rules and procedures. Once information reaches
Prestige Flats, it is stored on a secure server that resides behind firewalls designed to block unauthorized
access from outside of Prestige Flats. All Prestige Flats owned websites and servers have security
measures in place to help protect your personally identifiable information against loss, misuse, and
alteration while under our control. Although guaranteed security does not exist, either on or off the
internet, we safeguard your information using both procedural and technical safeguards, including
VeriSign Secure Server ID. The use of VeriSign’s services allows for the use of Secure Sockets Layer (SSL),
an encryption method used to help protect your data from interception and hacking while in transit.

Prestige Flats may use cookies, pixel tags or web beacons to obtain information from parties visiting our

A cookie is a very small text file that is sent to your browser from a Web server and stored on your
computer’s hard drive. It assigns the computer with a unique identifier, which in turn, becomes your
identification card whenever you return to a Prestige Flats website.
Cookies are designed to save you time because they help us provide a customized experience tailored
just for you without having to remind us of your preferences each time you return to our websites.
Prestige Flats cookies are not designed to damage your files, nor can they read information from other
files on your computer hard drive.

Cookies also help us provide a personalized online experience in the following ways:
they remember your username and password for future visits so log-in is easier and faster
they ensure you are provided with the appropriate frames and content.
they ensure you obtain all requested information; and
they help us deliver communications that are relevant and responsive to your interests and location.

Prestige Flats cookies are limited to our websites only and are not designed to follow you when
travelling on the Internet after leaving Prestige Flats’ websites. We track the usage of our websites to
better meet your needs and to help make it easier for you to find information in the future. Please note
that in addition to Prestige Flats cookies, various third parties may also place cookies on your
computer’s hard drive. Prestige Flats is not responsible for the presence or absence of third-party
cookies, or for the technological capabilities or practices employed by third parties in connection with
third party cookies.

If you would prefer not to have the benefits of cookies, your internet browser or other third-party
software on your workstation can be adjusted to treat cookies in various ways. Depending on the type
of browser you use, you may be able to configure it so that: (i) you are prompted to accept or reject

cookies on an individual basis; or (ii) you may be able to prevent your browser from accepting any
cookies at all. You should refer to the supplier or manufacturer of your Web browser for specific details
about cookie security. However, you should also understand that rejecting cookies might affect your
ability to perform certain transactions on our websites and our ability to recognize your browser from
one visit to the next.

Links To Other Websites
Prestige Flats provides links to other websites for your convenience and information. Prestige Flats is not
responsible or liable for any content presented by or contained within any independent website,
including, but not limited to, any advertising claims or marketing practices. We have no responsibility or
liability for the practices, policies and security measures implemented by third parties on their websites.
We recommend that you review the privacy statements and policies of linked websites to understand
how those websites collect, use and store information.

Your Rights and Choices
If you are in the EEA, you are entitled to reach out to us via the contact details in this Policy and ask us
for an overview of your Personal Information or ask for a copy. In addition, you may request us to
update and correct inaccuracies, delete your Personal Information, restrict processing of your Personal
Information, or exercise your right to data portability and to easily transfer your Personal Information to
another company. In some cases, you may object to the processing of your Personal Information and
where we have asked you for your consent to process your Personal Information, you can withdraw it at
any time. We always enjoy hearing from you and appreciate your business. Should you nonetheless have
unresolved concerns, you have the right to lodge a complaint with the supervisory authority of your
residence, place of work or where the incident took place.

Changes to this Policy
Because we’re always developing and improving standards of services, we provide to you, this Policy
may change over time. We will post the new Policy online and we will change the “Last Updated” date.
We encourage you to periodically review this page for the latest information on our privacy practices. If
any modifications materially change your rights, we will provide notice on the Site or we will notify you
by email.

How to Contact Us
Prestige Flats Inc. is the entity responsible for the processing of your Personal Information. For privacy
queries, please contact us at or at +1 (438) 346-2834.

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